Total Satisfaction Guarantee

At S.W. Thomas Consultants, Inc. we provide industry leading IT services dedicated to our clients’ success.   By combining the best people, processes and technology; S.W. Thomas Consultants, Inc. is able to deliver the highest standards of reliability and service available in the industry.

With S.W. Thomas Consultants, Inc. as your IT service provider, you can expect:

• 24/7/365 access to a live, local, professional trained to triage and expeditiously resolve your support issue.
• No long term commitment.
• Guaranteed Service Level Agreements.
• Savings to your bottom line with a predictable and scalable cost structure.
• We guarantee that your issue will be fixed right, or it will be fixed for free.

Your support call will be handled by a live, local, support representative.

When problems arise, you don’t want to waste time navigating complex phone trees or being placed in the queue; you want help and you want it now! We understand, and that’s how we’ve built our support response system. At S.W. Thomas Consultants, Inc., you can rest assured that you’ll have access to a live, local support professional that is qualified to help you resolve your issue.

No need to worry about a long-term commitment.

Instead, your company will receive a simple one-year term contract with an easy out. Should you decide to exit the contract, S.W. Thomas Consultants, Inc. will help you transition to a new vendor, or back in-house, at no additional charge. Because our goal is to keep you as a satisfied customer, we will work hard to earn your business every day.

Guaranteed Service Level Agreements are standard.

When you partner with S.W. Thomas Consultants, Inc., you automatically receive our comprehensive Service Level Agreement as part of your SelectService plan.

Your account manager proactively monitors your account.

Your account manager will be responsible for proactive monitoring of your operations, as well as working with you to anticipate your changing business needs, which leads to less downtime.

Our pricing model is predictable and scalable.

Our SelectService plans are all-inclusive, flat-rate agreements that allow you to budget for your IT needs. Add new users? It’s covered. Need onsite support? Yes, that’s covered, too. As your needs increase and your business grows, our plans can grow along with you. And, even though we answer and track 100% of your calls, you will not be charged for any issues that S.W. Thomas Consultants, Inc. doesn’t resolve.

S.W. Thomas Consultants is leading the way in customer commitment.

IT infrastructure support is our core business; your satisfaction is our highest priority. We invite you to visit our facilities and experience our care, enthusiasm, and attention to detail first-hand. Find out why S.W. Thomas Consultants, Inc. has become central Pennsylvania’s leader in managed IT services.

Our goal is to exceed your expectations.

In order to ensure that our support remains at a world-class level, S.W. Thomas Consultants, Inc. utilizes an outside vendor, Constant Contact, to provide detailed Customer Satisfaction reports on a regular basis. Constant Contact surveys, tracks, and measures our customer’s satisfaction across many different areas, such as our service offerings, support personnel knowledge, and timely resolution of customer issues.

It’s fixed right, or it’s fixed free!

Our business is built around providing our customers with the most comprehensive IT support services available. We utilize the latest tools, world-class products and the best people. There are no hidden disclaimers or small type – we’ll get it right or you won’t be charged.

We look forward to working with you.

We look forward to the opportunity to learn more about your needs and how we can best service your business. We offer a wide range of services from mission critical support to routine maintenance and monitoring. Tell us how we can best help you to keep your business up and running.

The Team at S.W. Thomas Consultants, Inc.